At 88OFF, customer satisfaction is our priority. We understand that sometimes you may need to modify or return your order. Please carefully review the following policy before submitting a return or refund request.
If you have any questions regarding returns or refunds, please contact our customer service team:
Email: [email protected]
Order Modification
You may request changes to your order information, including:
- Product color
- Product size/dimensions
- Shipping address
- Phone number
- Other order details
within 24 hours after placing your order.
Once your order has been shipped, we are unable to modify any order information.
Order Cancellation
You may cancel your order free of charge within 24 hours after placing the order.
After 24 hours, if the order has already entered processing or has been shipped, cancellation may no longer be accepted.
If you still request cancellation after shipment, a cancellation fee of 30%–50% of the order amount may apply. This fee covers costs including:
- Warehouse handling
- Order preparation
- Packaging
- Shipping-related expenses
The applicable fee will be deducted from your refund amount.
Return Policy
You may request a return within 14 days after receiving your order.
To be eligible for a return, products must meet the following conditions:
- The item must be unused.
- The product must remain in its original condition.
- Original packaging and all accessories must be included.
- The product must not show signs of damage, installation, or use.
Return shipping costs are the responsibility of the customer unless the product has a verified manufacturing defect or an incorrect item was shipped.
Please note that returned items may be subject to a restocking fee. Please refer to the "Restocking Fee" section below for details.
Items Not Eligible for Return
The following products cannot be returned:
- Customized products manufactured according to customer specifications (unless there is a confirmed manufacturer defect).
- Accessories such as light bulbs.
- Large quantity orders of the same product (three or more identical items).
For large quantity purchases, we recommend ordering one sample product first to confirm your requirements.
If you have any questions, please contact us at:
Important Notes
Please note:
- Product colors may appear slightly different due to differences in computer screens, monitor settings, and image resolution.
- Product dimensions may have slight variations due to manual measurement.
- Product images, colors, and dimensions are for reference only. Please refer to the actual product received.
For orders shipped with expedited shipping:
- Express shipping fees are non-refundable after shipment.
- Customers are responsible for return shipping costs.
All shipped orders cannot be canceled after dispatch.
Any shipping costs generated from returns or exchanges will be paid by the customer unless otherwise specified.
Please confirm that your order is correct and in good condition within one week after receiving the package.
How to Request a Return
To start a return process, please follow these steps:
Step 1
Send an email to:
Please include:
- Order number
- Product name
- Reason for return
- Photos or relevant information (if applicable)
Step 2
Our customer service team will review your request.
Step 3
Once your return request is approved, you will receive a return authorization email.
Step 4
After receiving return approval, you must ship the item within 7 days.
Return shipping fees are paid by the customer.
Step 5
After shipping the item, please provide:
- Tracking number
- Tracking website link
Step 6
Once we receive the returned product, we will inspect whether it meets our Return & Refund Policy.
If approved, your refund will be processed. If the returned item does not meet the requirements, we reserve the right to refuse the refund.
Refund Policy
Once your returned item has been received and approved:
- Refunds will be issued to your original payment method.
- PayPal refunds usually take 1–2 business days.
- Credit card refunds usually take 3–5 business days.
Please note:
- The actual amount received may vary due to exchange rate fluctuations.
- Original shipping fees are non-refundable.
Return Address
The return address will be provided according to your location.
After your return request has been approved, 88OFF will send you the correct return address and instructions.
Please do not send products back without contacting us first. We are not responsible for returned packages sent without prior notification.
Restocking Fee
A restocking fee may apply in certain return situations, including:
- Change of mind
- Buyer’s remorse
- Purchased by mistake
- No longer needed
- Finding a better price elsewhere
The maximum restocking fee may be up to 100% of the product price, depending on the return timing and product condition.
The restocking fee rules are as follows:
1. Return within the return period, product in original condition
A 20% restocking fee will be charged.
2. Return within the return period, but product is damaged or not in original condition
A restocking fee of up to 50% of the product price may apply.
3. Return after the return period, product remains in original condition
A restocking fee of up to 80% of the product price may apply.
4. Return after the return period, product is damaged or does not meet requirements
A restocking fee of up to 100% of the product price may apply.
Customer Support
If you experience any issues while shopping with 88OFF, please contact us first.
Opening payment disputes (such as PayPal disputes) will not speed up the resolution process. Our customer service team will work with you to find the best possible solution.
Email: [email protected]
Q&A
What should I do if my item arrives damaged?
Products with damaged glass, dented shades, or damaged frames are not automatically considered defective products.
In such cases, 88OFF may provide replacement parts, such as replacement glass or shades, at no additional cost.
If you do not wish to receive replacement parts and prefer to return the product, it will be treated as a standard return, and a restocking fee of up to 35% may apply.
88OFF also reserves the right to deduct outbound shipping costs from the refund amount.
What if I receive the wrong product?
If you receive an incorrect item:
- Please first check your order details to confirm the issue.
- Report the incorrect shipment within one week after receiving the package.
- After confirmation, 88OFF will arrange the correct product within 8 weeks after receiving your request.
- We will cover shipping costs for returning the incorrect item and sending the replacement.
If you do not want an exchange and request a return instead, the order will be treated as a standard return, and a restocking fee of up to 35% may apply.
Can I refuse delivery after my order has shipped?
Once an order has been shipped, we cannot stop the delivery process.
If you refuse to accept the package, a cancellation fee of 30%–50% of the order amount may apply to cover:
- Storage costs
- Order preparation costs
- Shipping expenses
This amount will be deducted from your refund.
What happens if my returned item is damaged?
Please package returned products carefully.
If the returned item arrives damaged, we may not be able to issue a refund.
In this situation, you should contact the shipping carrier to file a claim and inform us of the situation.
Damaged returned products will be kept for 30 days only.
When will I receive my refund?
For approved returns, refunds are generally processed within:
- PayPal: 1–2 business days
- Credit card: 3–5 business days
If you have any questions, please contact:
What if there is a manufacturer defect?
If a product has a confirmed manufacturer defect, 88OFF reserves the right to:
- Repair the defective part
- Replace damaged components
- Replace the product if repair is not possible
We will provide an appropriate solution based on the specific situation.
Do products have a warranty?
Some products include a one-year warranty from the purchase date.
For detailed warranty information, please contact:
Who pays return shipping fees?
For returns caused by non-quality issues, including:
- Color differences
- Size issues
- Unsuitable style
- Personal preference changes
- Other personal reasons
the return shipping cost will be paid by the customer.
The actual shipping cost may vary depending on the carrier and destination.
For damaged products or manufacturer defects, please refer to the relevant sections above.
